Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge.
Items purchased from VOOM ONLINE are not eligible for a full refund unless there is an damage. Even with the damage, the product has to go through a thorough examination whether or not the damage was caused by the merchant or the customer.
You will have up to 30 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
To ship an item back to VOOM ONLINE please:
o a. Schedule a free pick-up with your regular postal worker
o b. Drop your package in a mail drop box