ORDER ARRIVAL

Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge.

RETURNS & EXCHANGES

Items purchased from VOOM ONLINE are not eligible for a full refund unless there is an damage. Even with the damage, the product has to go through a thorough examination whether or not the damage was caused by the merchant or the customer. 

You will have up to 30 days after items have been purchased to exchange for anything else on the website.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

SOME EXCEPTIONS:
  • Shipping Charges: Shipping charges on expedited orders are not refundable.
DAMAGED ITEMS:
  • If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

  •          Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGE

To ship an item back to VOOM ONLINE please:

  •          1) Indicate on your invoice whether you are exchanging or returning the item(s).
  •          2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
  •          3) Pack your item(s) and invoice into a box and affix the mailing label.
  •          4) Mail your package using one of the following methods:

o    a. Schedule a free pick-up with your regular postal worker

o    b. Drop your package in a mail drop box